Community guidelines

Welcome to the Video Planner community. Video Planner is open to creators of every size and niche — gaming, lifestyle, education, comedy, music, whatever you make. You're free to plan, script and run your channel your way. In return, we ask that everything you do here is safe for a general audience and follows the rules of the platforms you publish on.

These Community Guidelines apply everywhere Video Planner runs: the website and app, your workspaces and team chat, welcome pages, community suggestion pages, creators' own web addresses, guest links, the API and webhooks, internal messages, the brand portal and our Discord server. They work alongside our Terms of use and Privacy policy. By using Video Planner you agree to follow them.

1. The short version

No 18+ content. Video Planner must not be used for adult or sexual content of any kind.
Follow YouTube's and Twitch's rules. If it would break YouTube's or Twitch's Community Guidelines, it doesn't belong on Video Planner either.
Respect copyright. Only upload and plan with material you own or have permission to use.
Be decent. No harassment, hate, spam or scams — towards creators, brands or our team.
Use the API fairly. Keep keys secret, stay within the limits, and never use the API to spam, scrape or fake votes.
Three strikes. Breaking these rules gets you a warning (a strike). Strike two comes with a restriction; strike three means your account is suspended.
We moderate. Your data is encrypted, but our staff can monitor, manage and moderate content on the platform. Every time they access an account, it's logged.

2. Content you plan and upload

Your scripts, ideas, thumbnails, stream plans, welcome pages, uploads and messages must follow the community guidelines of the platforms you create for:

If content would be removed, or earn a strike, on YouTube or Twitch, don't plan it, store it or promote it here. Where YouTube and Twitch differ, the stricter rule applies on Video Planner.

No 18+ or adult content

Video Planner is a professional workspace used by creators aged 13 and over. It must not be used for adult content — even where YouTube or Twitch would allow it with an age restriction, a mature-content label or a content classification. That means no:

nudity, pornography, sexually explicit or sexually suggestive material;
links to, or promotion of, adult sites, adult services, OnlyFans-style pages or similar;
planning, scripting or scheduling content that is made for an 18+ audience;
sponsor deals, brand offers or affiliate promotion for adult products or services.

Anything that sexualises minors is never allowed, and we will report it to the relevant authorities.

3. Copyright & intellectual property

We respect the work of other creators and rights holders, and expect you to do the same. The same copyright rules that apply on YouTube and Twitch apply here:

What this means on Video Planner:

Only upload what you own or have the right to use. That covers thumbnails, images, scripts, welcome page photos, proof screenshots and creator pack files.
Music: use the Music library's licence fields honestly. Don't mark a track as cleared for YouTube or Twitch unless it really is, and keep the credit text the licence asks for.
No re-uploads or piracy: don't use Video Planner to plan re-uploads of other people's videos, streams of copyrighted films, TV or sport, or to share links to pirated content.
Brand assets: logos, overlays and files from a sponsor's creator pack are for that sponsor's deal only. Don't reuse them elsewhere, and don't use any brand's logo or name to suggest a partnership you don't have.
Fair use / fair dealing is your responsibility. If you rely on it, make sure your use really qualifies.

Reporting copyright problems

If you think something on Video Planner uses your work without permission (for example a public welcome page, or a file shared in a creator pack), message our team with:

a link to, or description of, the content;
what work it uses and proof that it's yours (or that you act for the owner);
your contact details.

If the report is valid, we'll remove the content, tell the person who uploaded it, and give them a copyright strike. If you think your content was removed by mistake, reply to us with the reason, and we'll review it.

Repeat infringers: copyright strikes count towards the three-strike limit like any other warning. Serious or repeated copyright abuse can also lead us to switch off your uploads or suspend your account straight away.

4. Sponsors, brands & affiliates

Disclose sponsored content. Follow YouTube's paid-promotion rules, Twitch's branded content rules and advertising law (in the UK, label sponsored posts clearly, e.g. #ad).
Honour your agreements. Creators: deliver what you agreed, on time, and send honest proof. Brands: pay what you agreed, on time, and record payments truthfully.
No offers that break these guidelines. Brands can't offer sponsorships for 18+ products, gambling that breaks the platform's rules or the law, or anything YouTube or Twitch wouldn't allow.
Affiliate integrity. Share your affiliate link honestly. No spam, fake accounts, self-referrals or misleading claims.
Keep it on Video Planner. Use internal messages for deal conversations. Don't use the platform to collect creators' personal details for outside outreach.

5. Platform usage

Account security: your account is for you (and your invited team). Don't sell, trade or share your login.
Spam & misuse: no spam, malware, phishing links, or fake views, followers or engagement.
Support inbox: contact the team once per issue and keep it in one conversation. Flooding the support inbox can lead to your Contacting the team access being switched off.

Your own web address: pick an address (like name.videoplanner.co.uk) for your own content. It mustn't pretend to be someone else, a brand you don't own or Video Planner, and mustn't be offensive. Don't claim addresses to hold or sell them. We may remove an address that breaks this.

6. Community suggestions & votes

Community suggestion pages let viewers suggest videos and vote on them, on the page or through a creator's bot.

Suggest honestly. No spam, advertising, links to scams, or suggestions that break these guidelines. Don't flood a page: suggestions, comments and votes are limited per network each hour.
No vote manipulation. One person, one vote. Don't use extra accounts, cleared cookies, other people's devices, or (for bots) made-up voter ids to push a suggestion up or down.
Private notes are private. A note to the creator is only seen by them and their channel managers. Only share contact details you're happy for them to have.
Creators: moderate responsibly. You're responsible for what you approve and leave on your page, and for your replies. Only use contact details from private notes to reply about that suggestion, never for marketing or to pass on.
A suggestion is just an idea. Sending one doesn't create any agreement, payment or credit, and the creator may use, change or ignore it.

7. Guest collaborators

Creators can share chosen videos with guests (people without an account) through a private link and PIN. Guests can only suggest changes; the team decides what goes in. The full rules are in our Workspace & Team Policy. In short:

Guests: keep your link and PIN to yourself, keep what you see confidential, and only use your access for the work you were asked to do.
Owners and channel managers: only share with people you trust, share only what they need, send the PIN separately from the link, and remove links when the work is done.
Guest links are limited to 60 suggestions an hour. Misusing a guest link breaks these guidelines like anything else.

8. API & webhooks: usage policy

The API lets a Discord bot or other tool work with your workspace, and webhooks send messages when things happen. They're optional: the workspace's plan needs API access, and you switch it on yourself in My account → API access. See the API guide for how they work.

Keys and webhooks are your responsibility

Keep keys secret. A key acts as you. Keep it in your bot's settings, never in a public code repository, a screenshot or a chat message. Anyone with your key can do what it allows, and it counts as you doing it.
Only tick what you need, and give each tool its own key with an expiry date. If a key might have leaked, remove it straight away.
A Discord webhook address is a secret too: anyone with it can post in that channel.
Your role still applies. A key never does more than your role in that workspace allows. Don't try to use the API to reach anything your role or plan doesn't give you.
Other people's workspaces: if you use a key in a workspace you've been invited to, the content is the owner's. Only use it for their work, and don't copy it out without their agreement.

Limits

60 requests a minute per key. After that you'll get an error (429) and must wait.
10 keys and 5 webhooks per person.
Webhook messages that can't be delivered are retried a few times; a webhook that keeps failing (15 times in a row) is paused.
Suggestions sent through the API follow the same rules and moderation as ones from the page.
These limits can change. We'll update the API guide when they do.

Not allowed

Getting round the limits, for example with extra keys or accounts, or several bots sharing one key.
Polling far more often than you need (use webhooks instead), or anything that overloads the service.
Scraping, bulk-exporting or mirroring data you couldn't see on the site, or other people's content.
Automated spam: mass-adding ideas, videos, streams or suggestions, or fake votes (made-up voter ids, or one person voting many times).
Reselling or giving away access to the API, or using it to build a copy of Video Planner.
Sending workspace content (for example unreleased video titles) to a public channel without the owner's agreement.
Bots that break the rules of the platform they run on (for example Discord's developer terms).

What we can do

To keep the service working, we may make the API read-only or switch it off for everyone for a while (for example for maintenance or to stop abuse). For one account, we can switch off API changes (keys can only read) or all API access (keys and webhooks stop), and we can remove keys and webhooks. Breaking this policy counts like any other breach of these guidelines (see the three-strike system below).

9. Official Discord server rules

Our Discord is for strategy, tips and support.

Age requirement: you must be 16 or older to join the Discord server.
No spam: SEO spammers, unsolicited editors and anyone offering unsolicited services will be banned straight away.
Direct messages: don't DM members without their permission. Unsolicited DMs offering services or links count as spam.
Self-promotion: don't post links to your latest videos or streams in general channels. Use #rate-my-content, and start a thread for discussion.
No affiliate links: posting affiliate or sponsor links anywhere on the server isn't allowed.
Official support: for help with your account on Discord, you'll be asked for a Support Code from My account, so we know it's really you.
Brand deals: brands wanting to work with our creators must contact the Video Planner team. Unapproved outreach, or scraping the server for leads, isn't allowed.

10. Monitoring & moderation

Your content is stored encrypted, so it can't be read by anyone outside Video Planner, and other users only see what you choose to share (for example with your team or on your welcome page).

However, to keep the platform safe, Video Planner staff have the right to monitor, manage and moderate content on the platform. That includes viewing an account (read-only) to check a report or help with a problem, hiding or removing content that breaks these guidelines, and applying warnings, restrictions or suspensions.

Every access is logged. Each time a member of staff views your account, it's recorded in the account's audit log, and you can see it in Recent account activity in My account.

11. Warnings & the three-strike system

When someone breaks these guidelines, staff can choose to give a warning (strike), apply a restriction, or both, depending on what happened.

Every warning is a strike. You'll get an email, a notice on every page until you press I understand, and you can see all your warnings in My account.
Strike 1 — warning. A chance to put things right.
Strike 2 — warning and restriction. Part of your account is switched off (see the restrictions below), depending on what the strike was for.
Strike 3 — full suspension. Your account is suspended automatically. You'll be signed out and won't be able to sign in until our team reviews it.
A strike lasts 90 days. After that it expires and no longer counts, but it stays visible in your account. Restrictions stay until our team lifts them.
Mistakes get corrected. If a warning was given in error, our team will withdraw it. It stops counting and disappears from your account.

Some things skip the strikes. For serious violations — sexual content involving minors, threats of violence, fraud, scams, ban evasion or illegal activity — we may suspend your account straight away, without warnings. Where the law requires it, we'll report it to the relevant authorities.

12. Account restrictions

For some problems we switch off just the part of your account involved, rather than suspending the whole thing. A restriction can be given on its own, or with a warning — and it's always given with strike two. You'll see a message explaining why wherever the restriction applies, and a list in My account. Restrictions stay until our team lifts them. Staff may use one or more of these:

Affiliate access: your affiliate link and welcome page stop working, and you earn no new commission or rewards. Used for affiliate spam or misleading promotion.
Sponsor deals: you can't see or apply for sponsor offers, send proof or message sponsors. Used for missed deliverables, false proof or unprofessional conduct with brands.
Uploads: you can't upload any files. Used for uploading adult, graphic or copyrighted material.
Sending messages: you can still read your messages, but can't message sponsors or use team chat. You can still message our team. Used for harassment or spam in chats.
Contacting the team: you can't message our team through the site, for example after flooding the support inbox. You'll be asked to email us or use Discord instead.
API changes: your API keys can still read, but adding or changing anything through the API is refused. Webhooks keep working. Used for automated spam, fake votes or a bot misbehaving.
All API access: every API key and webhook of yours stops working, and you can't switch API access on or make new ones. Nothing is deleted. Used for serious or repeated API misuse, or a key that keeps leaking.
Public beta: you're taken out of the public beta and can't rejoin it. If you're an approved private beta tester, you keep private beta access. Used for misusing public beta features.
Private beta: you're taken out of the private beta and can't apply for it, and any application waiting is declined. You can still use the public beta. Used for sharing private beta features or details against the beta rules.
Beta applications: the options to join the public beta and apply for the private beta are switched off for you, and any application waiting is declined. If you're already a tester, you keep your access. Used for repeated or spam applications.
Whole beta programme: you're taken out of the beta (public and private), can't rejoin or apply, and beta features disappear for you. Used for serious or repeated abuse of beta access.
Read-only account: you can sign in and look at everything, but can't change anything (apart from your password, downloading your data, asking for a correction to a warning, removing API keys, webhooks or passkeys, disconnecting cloud storage or Discord, leaving the beta, messaging our team, or deleting your account). Your API keys can only read. Used while we look into a problem.

Other actions we can take

As well as restrictions, staff can deal with one thing directly, without restricting the whole area:

Welcome page: hide its personal content (your name, photos, message and links). Your link keeps working with a plain welcome, and your suggestion page and own web address stop showing your profile look.
Own web address: remove it. It stops working straight away, and you can pick another that follows these guidelines.
Community suggestions: decline, hide or delete suggestions and comments, or switch off a suggestion page that's being misused.
Guest links, API keys and webhooks: remove them, or pause a webhook.
Uploads and the API for everyone: switch off uploads, or make the API read-only or off, for maintenance or to stop abuse.
Network blocks: our firewall blocks attacks and spam automatically, and repeated attempts get the network (IP address) banned for a while.
Sign-up blocks: if we close an account for a serious breach, the email address (and linked Discord account) can't be used to sign up again for a set time.

13. Full suspension

A suspension blocks sign-in and signs you out on every device. Your data is kept, but you can't access it while you're suspended. Accounts are suspended on their third active strike, or straight away for the serious violations listed above.

14. Questions & appeals

If you think a warning, restriction or suspension is wrong, tell us why and we'll review it. Please contact us once and keep it in one conversation; repeated messages about the same thing won't speed it up.

A successful community relies on trust. These rules protect creators, brands and viewers, while giving honest creators every chance to put mistakes right.

If your access to Messages is restricted, or your account is suspended, use the email address on our Privacy policy or ask on our Discord instead.

Message the team